EMF BLOCK / STORE INFORMATION

Shipping policy

Shipping and delivery 

The delivery methods, shipping charge and any free-shipping offer available for your order are shown before you pay. We will honour any free-shipping offer that applies to your order. Please check the delivery address and the final order total carefully.

Delivery estimates

Any processing or delivery estimate stated for your order is an estimate unless we expressly agree to a delivery date. If timing is important, email hello@emfblock.com.au before ordering so the available information can be checked.

If an order cannot be supplied within the stated or a reasonable time, we will explain the available solution, including any cancellation or refund right required by law. Carrier or customs delays do not remove your statutory rights.

Address changes and delivery instructions

Contact us promptly if your delivery details are incorrect. A change may not be possible after dispatch. We will explain any available option and any proposed additional cost before asking you to agree to it.

Delayed, missing or damaged parcels

If a parcel is delayed, missing or arrives damaged, contact us with your order number and the details. We will investigate with the carrier and provide the remedy required by law. You do not have to resolve a delivery problem solely with the carrier. Responsibility for a delivery affected by an incorrect address, an authority-to-leave instruction or an event after delivery depends on the circumstances and applicable law. We will assess what happened rather than apply an automatic no-refund rule. 

Returns

For returns and exchanges, please see our Refund Policy or email hello@emfblock.com.au. Contact us for the correct return instructions before posting goods. 

EMF BLOCK JOURNAL

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